Scope of IT Components We Tackle

OnnTechnology can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.

• Devices
• Operating Systems
• Applications
• Cloud Services
• Data Storages
• Development infrastructures
• Networks

What You Get with IT Support Services

Multi-tier incident resolution pipeline

• L1. A user support team
• L2. A technical support team.
• L3. A team of software engineers

Detailed descriptions of the IT infrastructure and operating procedures.

• SOPs for ticket resolution, change and incident management, CI/CD flows.
• Network maps.
• Configuration management database.
• Infrastructure improvement plan.

Self-service training materials for users.

• Knowledge base articles.
• FAQs.
• User manuals.

User satisfaction and adoption improvements.

• UX testing/monitoring.
• Surveys and user experience studies with CSAT improvement plans based on their results.

Regulatory compliance assessments

• IT environment benchmarking against PCI DSS, HIPAA, etc.
• Compliance gap mitigation plans.

Regular and transparent reporting

• Service level reports.
• Maintenance reports.
• Health check reports.
• Security assessment reports.
• Incident reports with root cause analysis.

Why Choose Onn Technologies

• 33 years of experience in information technology.
• 15-year experience in help desk and application support.
• Partnerships with Microsoft, AWS, ServiceNow, IBM, Salesforce, Oracle, Adobe.
• 700+ professionals on board.
• Ability to bring value in every project, as proved by the prestigious Global Outsourcing 100 listing.
• ISO 9001-confirmed quality management system rooted in quality-oriented company processes and policies, value-driven approach to collaboration and result-oriented people.
• Safety of the customers’ data we access ensured by the ISO 27001-certified unfailing security management system.

Our Selected IT Support Projects

Development and Support of Software Products for Life Science Companies

For over 10 years, a scalable team of 8-29 Onn Technologies’s specialists provides development and support services for a provider of biotechnology, drug discovery and chemical research services. Currently, our team covers such directions as services, support, development and testing.

IT Infrastructure Support for a Private Diversified Business

Onn Technologies has provided complete IT infrastructure support services for a European private diversified business

Knowledge Management Software Support for a US Corporation

Onn Technologies has been successfully providing support services to a US multi-business corporation for their knowledge management solution that is applied in drug discovery, medical diagnostics, and other human and environmental health areas.

IT Infrastructure Support for a Private Diversified Business

Onn Technologies has provided complete IT infrastructure support services for a European private diversified business.

Structured Data Capture Application Support for a UK Software Company

Onn Technologies’s team has been successfully supporting a structured data capture solution for an international provider of scientific software for the companies operating in biotechnology, chemicals, and other industries.

IT Help Desk

Choose Your Service Option

L1, L2, L3 support for enterprises, software companies and MSPs.

• Introduction of efficient SOPs and ITSM processes.
• Resolution of reported incidents.
• User satisfaction rate management.
• Knowledge base maintenance.
• Regular reporting.

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

• NOC setup and introduction of efficient workflows and policies.
• 24x7 network monitoring, health checks, incident resolution.
• Regular reporting.

Application Support

Application Support L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including

• Monitoring, testing, code reviews.
• Configuring, hot fixes, code changes.
• Cloud consumption optimization.
• User satisfaction rate management.

Full IT Support

Comprehensive support of your IT infrastructure, including

• IT help desk.
• Network Operations Center.
• Software support.

Why ScienceSoft’s IT Support Matters

• -50% IT support costs
• -20% cloud costs 9
• 9.96-99.99% app availability
• +20-40% user satisfaction
• -10% app issues

All about IT Support

Services

• Remote IT Support Services
• Managed IT Support Services
• IT Support in india Services

Outsourced

• Outsourced IT Support Services
• Outsourced Technical Support

Help Desk

• IT Help Desk Services
• Level 1 Help Desk
• Level 2 Help Desk
• Level 3 Help Desk
• Managed Help Desk
• Help Desk Outsourcing
• Help Desk for MSP
• White Label Help Desk Help
• Desk Pricing